Clinical Lead Ello (f/d/m)

Festanstellung, Vollzeit · Remote, Hamburg, Berlin

General Information

Team Lead: Dr. Alena Rentsch (Head of Content)
Talent Acquisition: Celia Nielsen (People & Talent Partner)
Contract: Permanent, 32-40 hours per week
Start Date: 1 April 2026 or earlier
Salary Range: 66k-84k € + VSOP (one-time, 15-20% of yearly salary)
Remote Policy: Remote-first culture with offices in Berlin, Hamburg and Potsdam

Your mission

HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders.
Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.

In 2025, we've launched Ello. Ello is HelloBetter's AI mental wellness companion that provides evidence-based psychological support for everyday mental health challenges like stress, low mood, and difficult life situations. We've combined our 10 years of digital therapeutics expertise with AI technology to make psychological support more accessible.

For more information about HelloBetter, see our HelloBetter Handbook.

As a Clinical Lead for Ello, your role is to bring clinical psychology expertise to AI. You'll be the clinical expert who ensures Ello provides safe, effective and evidence-based psychological support. This is a strategic clinical role that combines hands-on psychological work with cross-functional leadership - no coding or technical background required.

Your objectives

Shape the Psychological Approach: You'll define how Ello should respond psychologically, determining when to explore versus offer support, how to maintain appropriate boundaries, and what makes conversations effective. Working with C-level leadership and teams across the company (including psychotherapists, research, product, engineering, and data science) you'll balance evidence-based practice with innovation and regulatory requirements.
Ensure Quality & Effectiveness: You'll ensure the psychological quality of Ello's conversational approach, collaborating with psychotherapists and researchers to identify what's working and what needs improvement. You'll design psychological protocols and quality standards, then guide the data science & engineering team on implementing your clinical insights while they handle the technical implementation.
Build the Evidence Base: You'll drive Ello's evaluation strategy together with our (User) Research Teams and head the systematic assessment of conversation quality from a clinical perspective. Collaborating with data scientists, you'll understand findings and drive improvements whilst helping establish scientific standards for this emerging field.
Own Psychological Safety: You'll support Ello's safety framework by working closely with our Senior Psychotherapist & Medical Risk Manager responsible for established risk management principles, to ensure appropriate crisis detection and escalation protocols. You'll monitor for potential risks and ensure appropriate safety mechanisms whilst maintaining clear boundaries between wellness support and situations requiring clinical care.
Communicate Clinical Value: You'll present Ello's approach and safety to potential clients such as employers and health insurers, explaining in accessible terms why our evidence-based approach differs from generic AI chatbots. You'll support commercial teams in articulating clinical value to diverse stakeholders.

Your profile

Must Haves

Licensed psychotherapist (approbation or equivalent) with foundation in evidence-based approaches
Understanding of psychological assessment, intervention design, and therapeutic mechanisms
Track record developing, evaluating, or delivering digital mental health interventions
Understanding of how therapeutic principles translate to digital environments
Ability to comfortably work and form a strategic vision at the frontier of psychology and AI where best practices don't yet exist
Ability to translate clinical requirements into technical specifications and business value
Experience navigating different working styles and finding common ground across multiple disciplines, e.g., clinical, technical, and business

Nice to Haves

PhD in the field of psychology with a focus on digital mental health (or comparable topic)
Experience balancing ideal clinical standards with practical business and technical constraints
Understanding of technical concepts (prompt engineering, model behaviour, system architecture)
Experience working across technical, clinical, and commercial functions

Why us?

Meaningfulness

Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues

Research & Evidence

We have a unique product and are at the forefront of research in digital health applications
The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
Data is of great importance to us and we are transparent about our strategy, goals and results.

Growth

As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation
We operate in an extremely exciting and emerging market
Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development

Remote-First

Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET
Use of our offices in Berlin and Hamburg if you prefer to work on-site
Relocation option and support

Diversity & Inclusion

Fair and equal treatment are the standards of our Anti-Harassment Policy
Flexible working hours - shape your own day
Company language English, with a strong emphasis on inclusive language
Transparent salary bands
Additional 10 paid leave days for non-birth parents after the birth or adoption of a child

Other Benefits

28 vacation days + compensation for holidays that fall on weekends
Tenure based paid time off - up to three additional days
Permanent employment contract
Attractive VSOP (Virtual Stock Option Plan) for all employees
Tax-deductible pension plan with an above-average employer contribution
Free or subsidized fitness memberships
Regular team events

HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply

Privacy Policy for Applicants

Interview Process

Call with the People Team (30 mins)
Technical Interview with Alena & Elena (60 mins)
Take-Home Case Study (2-3 hours)
Team Interview with Tanja & Vincent (30 mins)
Founder Interview with C-Level (15-30 mins)

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About us

HelloBetter was founded under the name GET.ON Institut für Online Gesundheitstrainings GmbH by internationally recognized researchers and psychologists in 2015. In more than 30 randomized-controlled studies, HelloBetter has developed and evaluated 10 online programs from eight specific problem areas in cooperation with Leuphana University, Friedrich-Alexander University Erlangen-Nuremberg, the Free University of Amsterdam, Harvard University and other partners. These programs serve both the prevention and treatment of classic mental illnesses such as depression, anxiety or panic disorders, but also cover topics such as vaginismus or chronic pain. This gives HelloBetter the broadest study base of all providers.

In the meantime, six therapy programs from HelloBetter have been approved by the German Federal Institute for Drugs and Medical Devices (BfArM) as digital health applications and are available free of charge on prescription for all adults with health insurance in Germany. The work of the expert team has been published in international journals (including The Journal of the American Medical Association) and recognized with various awards (including, Wilhelm Exner Award in Psychology 2016, EFPA Comenius Award 2017, Digital Health Award 2018, EU Compass Good Practice 2018 in Mental Health).

The company is based in Berlin and Hamburg and employs more than 130 people.

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