Fractional Operations Lead (m/w/d) (Freelance)

Freelancer, Part-time · Berlin, Hamburg

General Information
  • This is a Freelance project.
  • Proposed Timeline: Jan - Jun 2026 with Handover Meetings in Dec 25
  • Reports to: Philip Ihde (COO)
  • Ops Team at HelloBetter: 2 Junior ICs
  • Weekly Hours: max 20h
  • Compensation: 3.500 - 4.500 Eur per month
  • Location: +/- 4.5h from CET
Your mission

HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders.

Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.

For more information about HelloBetter, see our HelloBetter Handbook.

As a Fractional Operations Lead, you will cover for our Lead Operations Manager during his paternity leave. Your main responsibility will be to ensure the smooth operation of our Operating Model in his absence focusing on enhancing our analytical capabilities, implementing AI automation, and improving the overall workplace experience for our team.

Your objectives
  • Provide strategic leadership and guidance for Operations team (2 junior managers)
  • Manage, implement and optimise complex operational work flows optimisations across departments (especially including AI & Automation)
  • Manage high-level contract negotiations and strategic supplier relationships
  • Oversee critical operational governance and compliance requirements
  • Create and maintain complex reporting dashboards and operational analytics to facilitate data-driven decisions 
  • Serve as strategic partner to COO
  • Support company-wide resource allocation
Your profile
HARD SKILLS
  • 5+ years senior operations or consulting experience
  • Proven track record leading operational teams and complex projects
  • Experience with AI implementation and change management
  • Advanced Excel/Google Sheets skills (complex formulas, dashboards, analytics)
  • Experience with contract negotiation and strategic supplier management
  • Strong stakeholder management across multiple departments
  • Fluent German and English
SOFT SKILLS
  • Executive-level communication and presentation skills
  • Strategic thinking with ability to see big picture
  • Strong leadership and mentoring capabilities
  • Exceptional stakeholder management across all organizational levels
  • Adaptability and comfort with ambiguous situations
  • Results-oriented with focus on business impact
Why us?
Meaningfulness 
  • Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues
Research & Evidence
  • We have a unique product and are at the forefront of research in digital health applications
  • The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
  • Data is of great importance to us and we are transparent about our strategy, goals and results.
Growth
  • As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation
  • We operate in an extremely exciting and emerging market 
  • Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development
Remote-First
  • Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET 
  • Use of our offices in Berlin and Hamburg if you prefer to work on-site
  • Relocation option and support 
Diversity & Inclusion
  • Fair and equal treatment are the standards of our Anti-Harassment Policy
  • Flexible working hours - shape your own day
  • Company language English, with a strong emphasis on inclusive language
  • Transparent salary bands
  • Additional 10 paid leave days for non-birth parents after the birth or adoption of a child
Other Benefits
  • 28 vacation days + compensation for holidays that fall on weekends
  • Tenure based paid time off - up to three additional days
  • Permanent employment contract
  • Attractive VSOP (Virtual Stock Option Plan) for all employees
  • Tax-deductible pension plan with an above-average employer contribution
  • Free or subsidized fitness memberships
  • Regular team events
HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply

Privacy Policy for Applicants
Interview Process
  • CV Check with People & Ops Team
  • Screening Interview mit Lead Operations Manager (30 min)
  • Interview with COO (30min)
  • Bar Raising Interview with Co-Founder (30min)
  • Contract Talk (15 min)
About us

HelloBetter was founded under the name GET.ON Institut für Online Gesundheitstrainings GmbH by internationally recognized researchers and psychologists in 2015. In more than 30 randomized-controlled studies, HelloBetter has developed and evaluated 10 online programs from eight specific problem areas in cooperation with Leuphana University, Friedrich-Alexander University Erlangen-Nuremberg, the Free University of Amsterdam, Harvard University and other partners. These programs serve both the prevention and treatment of classic mental illnesses such as depression, anxiety or panic disorders, but also cover topics such as vaginismus or chronic pain. This gives HelloBetter the broadest study base of all providers. 

In the meantime, six therapy programs from HelloBetter have been approved by the German Federal Institute for Drugs and Medical Devices (BfArM) as digital health applications and are available free of charge on prescription for all adults with health insurance in Germany. The work of the expert team has been published in international journals (including The Journal of the American Medical Association) and recognized with various awards (including, Wilhelm Exner Award in Psychology 2016, EFPA Comenius Award 2017, Digital Health Award 2018, EU Compass Good Practice 2018 in Mental Health). 

The company is based in Berlin and Hamburg and employs more than 130 people.

Your Application at HelloBetter

Thank you for your interest in HelloBetter and our commitment to advancing digital mental health. To proceed with your application, please complete the following short form.

Submit your CV in English or German. You may also include additional documents that showcase your recent achievements, such as a cover letter, certificates, letters of recommendation, or any other significant information about yourself.

Make sure your total file size doesn't exceed 20 MB. To keep things streamlined, please upload your files in either PDF or JPG format, as we do not accept Word documents.

If you encounter any difficulties while uploading your files, feel free to reach out to us via email at career@hellobetter.de.


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